Returns & Refunds.
Eligible purchases of ready-to-wear jewellery can be exchanged for a credit if returned within 14 days of delivery, and once the item has been inspected. Jewellery will not be accepted for exchange or credit if it is damaged or has been worn.
The exchange is less postage fees (where applicable) or any commission already paid to the relevant financial institution managing the transaction including, but not limited to, your credit card provider, ZIP Pay, ZIP Money, Humm and Afterpay. Credits are valid for 12 months.
Customised jewellery and made-to-order bespoke pieces are final sale and ineligible for returns. Monty Adams reserves the right to request additional charges to alter or remake an item where a client has a “change of mind”.
Monty Adams will alter or remake an item at no additional charge if the item has not been manufactured to the agreed design specifications.
Monty Adams will only offer a refund if required to do so under Australian Consumer Law.
To arrange a return or for more information, please contact your personal jewellery concierge or email email@example.com.
Although our designs are made with the highest quality stones, metals and materials, like any jewellery, our pieces should be handled and worn with care. Normal wear and tear on jewellery items is not considered a manufacturing fault.
If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact your personal jewellery concierge or email firstname.lastname@example.org. The piece will be assessed in line with our warranty guidelines by one of our jewellers.